Exton Instagram feed.

It's the season of proms, graduations, and weddings. Our extension specialist, Hope, is offering 20% off a Halo Couture Original Halo or Original Fall. Book an extension consultation to match your color and order your hair today at https://balanceha
It's hot outside, so it's time for some cool hair. Our designer, Brandy, gave her client a fun pop of color to her style with a peek-a-boo blue. Let Brandy or any of our beauty professionals help you find the color to make your style pop. Book an ap
Last week, our Esthetician, Kirsten, attended the International Congress Of Esthetics And Spa trade show in Philadelphia. She sat in on seminars and educational classes to further her knowledge of skincare and see what new advances that have been mad

West Chester Studio Instagram feed.

Our designer, Alyssa, gave her client a fun pop of purple with her haircolor. Let her or any of our beauty professionals help you find the pop of color that best fits your style. Book an appointment today at https://balancehairspa.com/appointment-req
Our designer, Alyssa, gave this bride-to-be fresh highlights for her engagement photos. Let Alyss freshen up your style for a special occasion, too. Book an appointment today at https://balancehairspa.com/appointment-request #beinperfectbalance #be
Have you made your appointment for prom or graduation? Here are some styles by our designer, Maddy. She can help you find the style that best fits your look. Make your appointment today. Space is limited. https://balancehairspa.com/appointment-reque
Today is Earth Day. We are honored to carry these brands who each are dedicated to saving our planet for future generations. #earthday https://balancehairspa.com/appointment-request beinperfectbalance #beautyatbalance #bemycanvas #downtownwestch

Open Letter from BHS Owners Biff & Thomas

/

To our loyal clients,

    BHS owners, Biff & Thomas, want to thank you for supporting our business and our team of beauty professionals over our 16th year in business. As we enter 2024, we are humble to have clients who have become loyal to our business, sending us friends and family, and helping us grow. Over 16 years ago we made our mission statement as a guide for how we want to run our business. We work every day to achieve the goal of following our mission statement.

“To provide a place where beauty, wellness, comfort, knowledge, and personalized attention are combined to create a totally memorable and rejuvenating experience. We build enduring and rewarding relationships with our staff, clients, and community. Offering products and services that bring more balance into your life.”

     As we grow, we have utilized all the tools possible to make it easier for you and our team, including our online booking and pocket salon app. Clients love the freedom and ability to make their own appointments as they need and see their own salon history. With this new way of booking, we have also had the misfortune of having those who abuse it. Mostly new clients or bots that make appointments at multiple salons in our area until the ideal one is found. Unfortunately, these new appointments don’t get canceled when they find a better time slot elsewhere, leaving us with open times on our books. Because our beauty professionals are commission based, we have implemented a new system that requires all clients to have a credit card on file with the cancelation policy that charges a 50% cancellation fee that is paid to the stylist for their time.

     We understand that most of our clients do not abuse the system and show up for their appointments. We also understand that even our best clients get sick or have emergencies that require them to change their appointment last minute. Because of this we are making some updates to our policy. If you are a regular client with over 5 appointments within the last year, we are willing to understand these last minute changes. Only after 3 cancelations or no shows will we utilize the cancellation policy for our regular clients.

   Our goal is to continue to bring you the best services the best way possible at the best value for you. This year we have several new stylists at Balance Hair Spa at our new talent level and our esthetician has been working hard at re-vamping our facial services. We invite you and your family to discover their talents along with the rest of our team of beauty professionals as we help them grow their books. Follow us on social media to see all our last minute specials that help them grow.

We appreciate your support, and we will continue to strive to bring you, your friends, and family the best salon & spa services in the area.  

 Thank you,

Biff & Thomas