Information & Policies

Appointments
Please help us by being on time for your appointment. Our scheduling is designed to permit the maximum time needed. For your convenience, we recommend that our guests schedule their next appointments prior to leaving. Guests scheduling multiple services may be asked to reserve their appointment with a credit card or gift card.

Cancellation
We kindly request that cancellations or changes to appointments be made at least 24 hours in advance. Although we understand that late cancellations are sometimes unavoidable, you may be asked to place a 50% deposit with your credit card to reserve your next appointment.

Late Arrival
As a courtesy to following guests, we cannot guarantee your appointment as scheduled for late arrivals. In order to accommodate a late arrival, you may be asked to see a different team member if there is an opening.

Payment
We accept all major credit cards, debit cards, cash, checks, SpaFinder Gift Certificates, Spa Week Gift Cards and Balance Hair Spa Gift Cards. We cannot add gratuities to credit card or debit card transactions.

Gratuities
Gratuities are not included in the price of any services. We accept tips on behalf of our staff in the form of cash or personal checks only. (Gratuities may not be added to credit cards.)

Choice of Stylist
Balance Hair Spa provides artists at every level to best suit our guests’ needs and budgets. Our Salon Team works on a four-level system that measures experience, education and years of dedication. Levels are comprised of Directors, Executive Designers, Designers and New Talent.

Those at higher levels are more often educators or teachers, as well as stylists. However, all of our artists maintain a high level of industry training, giving you the opportunity to receive the latest breakthroughs in coloring, cutting, curl retexturizing and treatments.

We understand that it can be refreshing to have a change in style or point-of-view from time to time. If you feel like you need a change in your stylist, please do so freely or ask our Salon Coordinator for a recommendation. We work as a team and want each guest to feel comfortable with his or her choice of stylist at Balance Hair Spa.

Range of Salon Costs
Prices are determined by level of your stylist, as well as the length and thickness of your hair.

Gift Cards
Our Gift Cards are a wonderful way to give the gift of health, relaxation and beauty to the special people in your life. Gift cards can be purchased at the front desk, by phone or online and may be redeemed for products or services.

Cellular Phones & Audio Devices
As a courtesy to all guests, we ask that you silence or turn off your cell phone and audio devices while at Balance Hair Spa.

Wi-Fi
We offer complimentary Wi-Fi access for our guests. Please use headphones or silence your laptop or mobile device.

Refreshments
Our refreshment bar is always open with an array of drinks, such as gourmet Tea Forté, coffee, wine and filtered water. It is a perfect way to relax before, during or after your service. This complimentary service is offered to every guest.

Children
We love and welcome all children, however, we ask that children without appointments remain clear of the Salon or Spa service areas and be chaperoned by another parent or guardian. Please supply headphones for all children’s audio devices.

Prices and availability subject to change without notice.