Archived Reviews 2009-2008
"What a wonderful overall experience and atmosphere from beginning to finish. Very professional, yet friendly. And, most importantly, I have received the best haircut for my wavy hair with Thomas. He is good with layered cuts and helping provide appropriate cut for the person. I enjoy the products you sample on me and the wonderful tea and goodies you offer to keep me feeling pampered. As special treat, I received a wash and neck massage from Richard. It was an extra special treat. Thank you and many blessings always."
Suzanne (review from our online client satisfaction survey) 12/23/09
"I was brought to the shop by my daughter, Sue. I desperately needed a cut and was thinking of color to cover my gray hair. Thomas gave me a great cut and Lyndsey colored my hair. I was extremely pleased with the results. I will definitely return. Everyone was very friendly and accommodating. Thank you all."
M.S. (review from our online client satisfaction survey) 12/12/09
"I had a fabulous experience. I have been back on two other occasions to buy additional product. Overwhelmingly, everyone I have encountered "cares" -- they give the impression of being knowledgeable, passionate about what they do and wanting to connect with me the customer. How great is that? So many times at spas, the employees are more interested in talking with eachother gossiping about things that I, the customer, really do not want to overhear -- rather than engaging the customer. At Balance, the focus was on me. After two years of trying recommended products for my gray witchy hair, the staff at Balance had a recommendation that really helps. Thank you."
Suzanne (review from our online client satisfaction survey) 12/9/09
"The ambience of the salon/spa is very welcoming and calming. And all the enployees are very friendly. I had some waxing services done by Georgia. She was very nice, explained what she was doing and did an awesome job!"
A.A. (review from our online client satisfaction survey) 12/9/09
"The Bio·Ionic Hair Straightening process (japanese straightening) was the best thing I ever did for my hair! Here it is 6 months later, and it is just starting to be a little wavy in the roots -- and still pretty straight!! I got so many compliments on this. I recommend Steven and Balance Hair Spa to everyone. Bio·Ionic Straightening does NOT harm your hair. It is soft, shiny, smooth and straight. It is never staticky , dry or flyaway. It looks in better condition than when it was curly. I NEVER have to use a flat iron -- I gave mine away! I totally love it. It's the easiest hair "do" I ever had. I will be in for another straightening as soon as I need it -- you can be sure. And the salon is gorgeous!!"
Jean (review from our online client satisfaction survey) 11/29/09
"Love my color and cut. Just in time for the holidays! Sue is a genius!"
Laura (review from our online client satisfaction survey) 11/23/09
"I got my hair cut by Thomas and it looks great! I usually have problems with my hair as it gets too much volume because it is curly. He did a great job and what is even better my hair looks pretty good even the next day (which had never happened before). The products they offer seem to work very well on controlling frizz for my type of hair - curly, thick hair prone to a lot of frizz."
Ginka (review written on Google Maps) 10/29/09
"I recently had an appointment at Balance Hair Spa to have my eyebrows waxed and a men's hair cut. I am pleased to say that I was taken on-time and was very satisfied with my services. Everyone was very knowledgable and friendly. I would recommend this business for high-quality men's services. (My wife loves it too.)"
Sean (review written on Yahoo! Local) 10/13/09
"The service was outstanding! Everyone was friendly and professional. Thank you for providing excellent customer service."
Kim (review from our online client satisfaction survey) 10/13/09
"Fabulous cut, done by Sue!"
L.M. (review from our online client satisfaction survey) 10/8/09
"I have been looking for a good place for a cut and color in the area for two years, and stumbled upon Balance searching online. I was impressed with the entire salon, the place looks great and everyone was very friendly, not like some other places where they seem to think they are doing you a favor by being there. Steven listened to me, and walked me through what he was going to do. I was very pleased with the results. It was my first visit, but it won't be my last!!!!"
Christine (review from our online client satisfaction survey) 10/8/09
"I had a wonderful balancing facial by Georgia. She has fingers of magic and made the experience very soothing, as well as making my skin feel clean and new. Thanks, Georgia!"
Paula (review from our online client satisfaction survey) 10/8/09
"Thank you for your gracious hospitality, Thomas and staff! Richard gave me an incredible shampoo and style! He's an promising talent and a great addition to your team! The salon is beautiful and welcoming! I felt immediately relaxed and at ease!"
Diane (review from our online client satisfaction survey) 10/7/09
"Thomas made my hair color just perfect! It was subtle and natural, just the way I wanted it. I loved how it felt afterward. The cut was great as well!"
T.L. (review from our online client satisfaction survey) 10/4/09
"I get massages every few months and almost every time I travel outside the U.S., and today's massage with Kristine was one of the best I have ever had. She is very skilled and uses a technique that is both therapeutic and relaxing. I loved it and was sorry when it was over!"
Trina (review from our online client satisfaction survey) 9/22/09
"I really liked being at Balance Hair Spa and Steven gave me a great color! The owners, Biff and Thomas, were so helpful with the hair products that are sold there. Thank you for a good experience!"
Teresa (review from our online client satisfaction survey) 9/18/09
"Very friendly and warm atmosphere. Richard gives the best shampoo, very relaxing. Thomas offered suggestions for my damaged hair. I shall return."
Colleen (review from our online client satisfaction survey) 9/10/09
"I've been going to Balance for about a year. I used to trust only myself to the cutting of my locks, but due to getting a little too old to look like an art student, finally I sucked it up and sought out professional help. The atmosphere is really great, the entire staff is friendly and they always have specials. Plus, I just got a gift card from them for my birthday."
Cara S. (review written on yelp.com) 9/7/09
"Thank you, Thomas, so much! I love my hair color, it looks great. I am already singing your praises to my friends in the neighborhood and my mother. I am looking forward to building a nice relationship with you and the salon. Thanks again!!"
Katie (review from our online client satisfaction survey) 9/4/09
"I loved this salon and spa the second I was greeted at the door by the Salon Coordinator, Biff. My facial with Georgia made my week. I left not only looking a bit younger, but she also set me up on a daily skincare routine that to this day is giving me excellent results. I can't wait til my next appointment."
BilsonC (review written on spafinder.com) 9/2/09
"It was a great facial and very relaxing."
Caroline (review from our online client satisfaction survey) 8/25/09
"Love my color and cut. Sue is wonderful!"
Laura (review from our online client satisfaction survey) 8/24/09
"Thomas understood exactly what I wanted, and he gave me a fantastic cut and highlights. The entire staff was extremely friendly, and I came away with a great feeling about the salon. I will definitely recommend Balance Hair Spa to my friends, and I look forward to my next visit!"
Linda (review from our online client satisfaction survey) 8/18/09
"Very pleased with my hair [from Lyndsey] and friendliness of all the staff."
Tracy (review from our online client satisfaction survey) 8/14/09
"I was very pleased with my hair cut [by Thomas]. I have not found anyone in PA to cut my hair like I had it cut in Florida. Thanks!"
Teresa (review from our online client satisfaction survey) 8/5/09
"I was given a gift card for Christmas and decided to use it before my summer ended. It was for a massage, so I chose the "Balancing Massage." The entire experience was simply amazing. The service, the setting, and the results were well worth the money. Kristine did a wonderful job. I look forward to coming back again."
Juliana (review from our online client satisfaction survey) 8/4/09
"Love the way my hair looks. I really like the color and cut [from Thomas]."
Georgia (review from our online client satisfaction survey) 7/22/09
"I was interested in getting my hair straightened for a long time, but was afraid of results and not confident with any hair stylist I'd come in contact with. I saw Steven's results first-hand and was amazed. The girls highly recommended Balance Hair Spa and Steven. I was unsure of what I wanted so I made a consultation appointment for the Keratin treatment to start. Stephen steered me away from the process based on what my interests were and told me I'd be much happier with the Japanese straightening. He was exactly correct. A week later I was scheduled and walked out with my dream hair. It is absolutely life changing. I have not had to blow my hair dry once yet. It dries beautifully on its own, and the result is better than after I'd work for 45 minutes straightening it and then I'd walk outside and frizz up. The real test was down the shore last weekend and I looked just like my hair was just done even on the beach. I get so many compliments. People aren't sure if I colored my hair or cut it, but they surely notice the difference. The only thing I am sorry about is that I waited so long."
Wendy (review from our online client satisfaction survey) 7/17/09
"For the first time in nearly two years my 10-year-old daughter and I did not quarrel about brushing and styling her hair. The Bio·Ionic Hair Straightening (japanese straightening) has been a wonderful experience for both of us. My daughter is confident about her hair now, and loves the way it looks. Thank you Balance, what a difference!"
Linda (review from our online client satisfaction survey) 7/17/09
"I am so happy with my hair (Japanese straightening). Steven did such a wonderful job...as always!"
Melissa (review from our online client satisfaction survey) 7/1/09
"Thomas did an amazing job with my cut and color (from blonde to brunette). I have been looking for a new salon since my haridresser moved out of the area and my search is over. The staff was friendly and the atmosphere relaxing, everything was perfect."
A.W. (review from our online client satisfaction survey) 6/24/09
"Wonderful experience! I was scared off from any salons for about 3 years, but, after my visit at Balance, the fear is gone and I will definitely be a regular at Balance. Thank you SO much, Thomas!"
Michelle (review from our online client satisfaction survey) 6/2/09
"Thomas gave me the best hair cut I've ever had. I am so glad I found Balance Hair Spa!!!!"
Alison (review from our online client satisfaction survey) 5/30/09
"I have been looking for a GREAT salon out here in Exton and I finally found it. I have been to about 5 different salons out here and this is by far the best. Great staff and excellent services."
Carin B. (review written on insiderpages.com) 5/27/09
"I recently went to a salon in my town to go from long hair to very short. While I liked the new cut -- it wasn't done properly. I still had very thick sides. It was uneven all around. I called Balance and got an appointment with Thomas. When I came in I asked him if he could rescue my hair. When he was all done, I absolutely loved my cut. It's sooo adorable -- and so me! He thinned it out and cut it properly so it just fell into place and framed my face so well. I'll tell everyone about my experience at Balance. Thank you so much Thomas."
Margaret (review from our online client satisfaction survey) 5/27/09
"I really did not know what I wanted to do with my hair, except that I wanted the gray gone. Sue gave me a great brunette color that I have been receiving compliments on for weeks."
Mary (review from our online client satisfaction survey) 5/27/09
"Love my color. Sue did another excellent job on my hair!!!"
Laura (review from our online client satisfaction survey) 5/21/09
"Sue did a meticulous job matching a partial foil with the former color and adding a toner to blend the two, resulting in a beautiful, natural look. I wanted to keep the length and she managed to allow that and still make the cut bouncy and sexy! "
Kris (review from our online client satisfaction survey) 5/7/09
"I enjoyed meeting Lyndsey. She was nice, friendly and knew the perfect color to use on my hair! She was very understanding of my previous bad experience elsewhere and was willing to help correct a bad previous cut. I look forward to returning in the near future!"
Michelle (review from our online client satisfaction survey) 5/6/09
"I have received sooooo many compliments on my hair cut [from Sue] and even told I look younger. I'm always asked where I got it done and tell everyone about your salon. Thanks!!!"
L.M. (review from our online client satisfaction survey) 5/5/09
"I found the environment welcoming and relaxing, the whole team very friendly and easy to talk with, and the services exceptional."
Susan (review from our online client satisfaction survey) 4/16/09
"Sue did a wonderful job on my haircut. She is truly a professional."
Laura (review from our online client satisfaction survey) 4/13/09
"Sue cut my hair and waxed my eybrows. Even though it was busy that night, she did a great job and took her time with my hair. I had a great experience. This was my second visit to the salon. The first time was just as good with Thomas -- highlights and cut -- I loved the results."
M.R. (review from our online client satisfaction survey) 3/13/09
"This salon has a nice vibe about it, relaxing not frenzied."
Bruce (review from our online client satisfaction survey) 3/9/09
"Thomas did such a great job with my hair and made the transition of going from long to short effortless and easy! I love my new style!"
Ashley (review from our online client satisfaction survey) 3/5/09
"Sue is very friendly. She is extremely knowledegable about her profession. You can tell that she cares about her work. I really love my hair. I got many compliments today."
Laura (review from our online client satisfaction survey) 2/27/09
"I was in for a Brazilian keratin straightening treatment. The results were nothing short of fantastic! My hair is thick and extremely curly. It has a mind of its own and will only adhere to a style in dry weather. After the keratin treatment my hair felt soft and silky, but retained much of the body. Now after 4 months my hair is still very managable, taking a lot less maintainance and less fretting over during the day. I didn't realize how much time I actually invested in my hair before the keratin treatment. It actually reduced my stress level! Thank you Thomas for giving me the opportunity to experience this!"
Linda (review from our online client satisfaction survey) 2/6/09
"I've been looking for a salon since we moved into this area over 3 years ago. Finally found one that does great work, is modern and clean, and isn't snooty! Love coming in to get my hair done!"
Jen (review from our online client satisfaction survey) 2/5/09
"Sue is awesome! LOVE my hair color!!!"
Victoria (review from our online client satisfaction survey) 2/4/09
"I have been looking for the "perfect fit" salon for several years. Something where when I walk in and I feel comfortable. I received that at Balance. Everyone was wonderful from the time I walked in the door. Steve was great at listening to my needs and going above and beyond to meet them! Thank you! I'm looking forward to coming back already!"
Rebecca (review from our online client satisfaction survey) 1/12/09
"The hot stone massage with Kristine was probably one of the best massages I have ever had. I never had one before, and I wanted to experience it...and I am glad I did."
Julie (review from our online client satisfaction survey) 1/9/09
"I absolutely love this place. Professional and friendly service. The decor is awesome. After the haircut, my hair looked like a million dollars! I finally found my perfect salon after trying many others around here, including the chain ones where I was so disappointed. After the first visit here, I was so happy and I referred this place to a couple of friends and now they all love it too! The BEST!"
G.C. (review from our online client satisfaction survey) 12/29/08
"I love my hair cut & color from Sue! I finally got what I wanted from a salon. Best salon I ever went to. Thanks so much!"
Lisa (review from our online client satisfaction survey) 12/13/08
"I arrived a few minutes early for my appointment, so they treated me to a wonderful pumpkin spice paraffin hand treatment. It made my dry hands feel incredible!!! Thank you!"
Lori (review from our online client satisfaction survey) 11/04/08
"I booked a much needed massage. The hot stone massage mixed the warmth of the stones with a deep tissue massage. It was very relaxing and therapeutic. I had a very nice experience overall. The ambiance, friendliness and cleanliness of the salon are very impressive. I have and will recommend Balance Hair Spa to my friends. I am looking forward to my next visit!"
Laura (review from our online client satisfaction survey) 10/23/08
"I booked my appointment with Steven based on all the reviews and couldn't be more pleased. My hair has never looked this great!! Thanks :)"
Jeannie (review from our online client satisfaction survey ) 10/10/08
"Thomas worked with me on a plan to grow in my gray hair and keep it long. Not something most hairdressers want to do. Extremely happy with the results. He truly does work with the clients, and it is a very calm, relaxing atmosphere. The entire staff has a very professional demeanor. I highly recommend them, and will be back."
Virginia (review from our online client satisfaction survey) 10/1/08
"I've been looking for a great stylist in the area, and was thrilled to find Steven at Balance. Great cut and color! I'll definitely be back, and would highly recommend him."
C.D. (review from our online client satisfaction survey) 9/23/08
"I was pleasantly surprised by the very friendly staff, fair prices and great service. I will definitely recommend the salon and Lyndsey to others. Thanks!" Kristy (review from our online client satisfaction survey) 9/23/08
"I had a wonderful experience at Balance Hair Spa! First, I had a pleasant eyebrow waxing appointment and I am very happy with the results. Then I got a precise hair cut with Thomas, the salon's owner. He is really nice and very personable. I have fine limp hair and somehow he cut body and fullness into it. It still looks great even as it grows out. Thomas also recommended a new line of organic products to help me style my new cut at home. The salon's surroundings are very bright and fresh. I highly recommend Balance Hair Spa!"
Lynn A. (review written on insiderpages.com) 9/6/08
"I moved to the area almost a year ago and have not been able to find a good stylist. I still haven't found a good stylist...I found a FANTASTIC stylist in Steven. He really took the time to study my hair, listen to what I was looking for, and give some great suggestions. The cut and style that I received were incredible. And more importantly, I could create the look myself the next day! I also observed the service and styles that the others in the spa were receiving at the same time and can very highly recommend a visit to this hidden gem."
Christina (review from our online client satisfaction survey) 9/5/08
"Steven did a wonderful job on my color. I absolutely love it. I referred him to a friend, and she booked her appointment. I was extremely satisfied with my experience at your salon."
Melissa (review from our online client satisfaction survey) 8/22/08
"I'm so happy. My hair looked 100x better upon leaving. The salon is the perfect blend of a relaxing experience with professional care. It's exactly what I've been looking for. I have already given your card to a friend!"
S.C. (review from our online client satisfaction survey) 7/30/08
"Thomas always does a great job and I feel very welcome in the salon. I feel like my service is very personal -- he is focused just on me and I trust him completely!"
M.C. (review from our online client satisfaction survey) 7/11/08
"My first visit was on May 30th and I have been back since. I love the salon's appearance, the location is great and the staff is very friendly and helpful. I have no problem recommending my friends!"
Z.V. (review from our online client satisfaction survey) 7/11/08
"The staff is always very friendly. Thomas does wonderful highlights and great cuts. Thanks!"
Michele (review from our online client satisfaction survey) 7/6/08
"Steven did a great job. I asked for his opinion and followed it. I will definitely come back to him."
Mary (review from our online client satisfaction survey) 7/4/08
"Thomas was wonderful! He was very knowledgeable and I got the results I was looking for. He had a big challenge and more than met it! I would definitely recommend Balance Hair Spa to my friends and family."
Amy (review from our online client satisfaction survey) 6/23/08
"Staff was very nice. Thomas's suggestions for color and cut worked out perfectly."
Michele (review from our online client satisfaction survey) 5/14/08
"I LOVE my hair! It is so cute and Thomas did a wonderful job. I will SOOO be back. Thanks again!"
Michelle (review from our online client satisfaction survey) 4/28/08
"This salon is great. They have a couple guys that work there and they all are beyond friendly. I felt very comfortable there and the decor is very soothing. The guy I saw used to own his own salon his name is Steven DeCola and he gave me beautiful natural highlight and a great bob. I am so happy after moving here 2 years ago to finally find a salon and stylist that is both friendly and does great work."
Denise (review written on Yahoo! Local) 4/28/08
"Thomas is the BEST!!! The salon is absolutely beautiful. I always have a fantastic experience."
Jody (review from our online client satisfaction survey) 4/27/08
"Balance Hair Spa is a terrific place in Eagleview. The staff is always friendly and I am very satisfied with their services!!!"
Mark (review from our online client satisfaction survey) 4/24/08
"Great atmosphere, spectacular service, and above all, my hair has never been this healthy and nicely colored in my life!!!!!"
Niki (review from our online client satisfaction survey) 4/24/08
"Balance Hair Spa and the staff are awesome. Talented and genuine people that care about me. Balance is my 'Happy Place' where I'm treated like a princess! THANK YOU!!!!!!!!"
F.H. (review from our online client satisfaction survey) 4/22/08
"I went to the salon because my friend goes there -- the guys there were great. Steven did my hair which was great I have been trying to get the right shades of blond for years now I have it and great cut to. They serve this gourmet tea that is also awesome the staff and surroundings are great. Highly recommend Steven or Thomas."
P.B. (review written on insiderpages.com) 4/17/08
"I will never go to another salon again! Balance Hair Spa's owner and creative director, Thomas Crisp, has been coloring and cutting my hair for two years. He is very conscientious about my hair health and does an amazing job with his highlighting technique -- I have many shades of shiny blond. I have referred several friends to make an appointment with Thomas and they all loved their new color! Even my best friend who gets her hair colored in NYC is a bit envious of my color. The salon has a great ambience and they even have a new Color Lounge dedicated to hair coloring. I highly recommend Thomas and Balance Hair Spa to anyone who wants high-quality designer cuts and color in the Chester County area."
K.S. (review written on insiderpages.com) 4/15/08
"Loved it!! There is a stylist there named Steven DeCola. He is absolutely amazing --best cut and color I ever had. I have had my hair done from New York to LA and never has it looked so amazing!!! I would refer every woman in the area that has been looking for a hairdresser to try out Steven. The number is (610) 458-2414."
Christine N. (review written on insiderpages.com) 4/13/08